Email Templates
LicenseDock sends automated emails for key events in the order lifecycle.
Email Types
| When it's sent | What it contains | |
|---|---|---|
| Order Confirmation | Payment completed | Order details, product/plan info |
| License Details | Payment completed | License key, activation instructions |
| Renewal Reminder | Before subscription renewal | Upcoming renewal date, amount |
| Renewal Confirmation | Subscription renewed | Payment confirmation, new expiry date |
| Refund Notification | Full refund processed | Refund details |
Email Settings
Configure your email delivery in Components → LicenseDock → Settings → Email.
You'll need your email provider's SMTP details (your email hosting provider can give you these):
| Setting | Description |
|---|---|
| SMTP Host | Your mail server address |
| SMTP Port | Server port (usually 587) |
| SMTP Username | Your email login |
| SMTP Password | Your email password (stored securely) |
| From Email | The email address customers see |
| From Name | The name customers see (e.g., your company name) |
Background Sending
Emails are sent automatically in the background so they don't slow down checkout. Make sure the LicenseDock Task Plugin is enabled and Joomla's Scheduled Tasks are running.